Privacy Policy
CannMart Privacy Policy
Last Updated: 19 December 2019
This Privacy Policy describes the personal information we collect from or about you, how we use that information and to whom we disclose the information. Please review this document carefully.
If you ever have any questions about this Privacy Policy, you can contact us at: privacy@lifeist.com. We might revise this Privacy Policy at any time, so we encourage you to refer back to it on a regular basis.
- Who are we?
When we talk about "CannMart", "us", or "we" in this Privacy Policy we are referring to CannMart Inc., its subsidiaries, affiliates and their respective parent and subsidiary companies.
- Who does this document apply to?
This Privacy Policy applies to anyone who signs up with CannMart or uses any of our services ("you", or "customer"). Our services include our website or our medical cannabis sales platform. This Privacy Policy only applies to Canadian residents.
- What is "personal information"
"Personal information" is a legal term which means any information which, either alone or in combination with other information, identifies you as an individual.
- What personal information do we collect?
We collect personal information from you when you use any CannMart services. The type and quantity of personal information we collect depends on how you engage with us. For example, we collect different information when you browse our website than when you sign up on the sales platform.
Outlined below is the personal information we collect in different situations:
- Visiting the CannMart website
When you visit the CannMart website, we collect the following data related to your visit:
- Age (via the age gate)
- Province of residence (via the age gate)
- Data collected by cookies
- IP address
- The choices you make on our website and with your account
- Type and version of your browser
- The address of the website that linked to us
- Your browsing history (like how long you spend on each page and what pages you viewed)
Please see our cookies policy for more information on how we use cookies and your choices on how that information is collected.
- Using the interactive "chat" function
When you use the interactive "chat" function available through some of CannMart's services, you may be asked to provide us with your name and contact information so we can contact you directly. If you do, we will use this information to respond to you and to deal with your queries.
Please do not provide any financial or medical information through the chat function.
- Using CannMart's online medical cannabis platform
When you sign up to use CannMart's online medical cannabis platform, we will need to collect some personal information from you in order to provide you with our services. If you are already registered with Cannmart MD, your profile's personal information can be transferred directly to us. If you are registered with a difference Licensed Producer, you will need to provide your Medical Document.
- Your Medical Document, which contains:
- your healthcare practitioner's name, professional, contact information registration number, and province of residence,
- your dosage information,
- your name and date of birth, and
- the location and date of your consultation;
- Account information, including history, account username, and password;
- Your address and contact information (phone number, street address, and email address);
- Service and product-related information about the products or services we provide to you; and
- Your credit card and billing information.
- Why do we collect your personal information, and how do we use it?
In order to provide you with CannMart's services, we need to collect, use, and disclose your personal information. We generally collect this information directly from you.
We use the personal information we collect in order to:
- Create and manage our relationship with you;
- Provide you with the CannMart services, including the purchase of cannabis and cannabis accessories;
- Communicate with you about products, news or security alerts;
- To improve our Service and products by developing a better understanding of our customer base;
- Respond to requests made by your insurance provider if applicable;
- Enable us to comply with applicable law and regulatory processes;
- Answer your questions; or
- Carry out any other reasonable purpose to which you consent.
We may use your personal information as described in this Privacy Policy, as required or permitted by law or regulations, or for any other reasonable purpose to which you consent.
- How long do we keep your personal information?
We keep your personal information as long as is necessary to achieve the purposes for which the information was collected under this Privacy Policy. When we no longer need your personal information and are no longer required to retain it, we remove it from our systems, databases and backups within 12 months of that date.
- Who do we share personal information with?
We may need to share your personal information with our employees, contractors, affiliates, consultants, subsidiaries, and other parties who require such information to assist us with managing our relationship with you, including: third parties that assist CannMart in the provision of services to you and third parties whose services we use to conduct our business. Third parties may include related parties who process and store your personal information for us. You can find a list of third party services we use here.
Your personal information might be disclosed outside CannMart:
- As described in this Privacy Policy;
- As required by government authorities, applicable law, regulatory requirements, and legal processes such as subpoenas or court orders;
- As part of our regular reporting requirements;
- During an emergency situation if necessary;
- To protect our rights and property;
- With licensed producers upon your request;
- During corporate transactions and acquisitions; or
- With your consent.
- Where do we process your personal data?
Your personal information may be processed or stored outside of Canada, including in the United States. As a result, your personal information may be used, stored or accessed in other countries and may be subject to the laws of those countries. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement agencies in those countries.
- How do we protect your personal information?
We seek to maintain physical, technical and operational safeguards that are appropriate to the sensitivity of the personal information we collect. These safeguards are designed to prevent your personal information from loss or unauthorized access, modification, disposal or destruction. Unfortunately, we cannot guarantee complete security. If you become aware of any incident involving the compromise of your personal information in our custody or control.
Once your personal information is no longer needed for us to provide the agreed-upon services or to comply with our statutory obligations, we will delete it within 12 months.
- How can you access or change your personal information?
If you want to review, verify, or correct your personal information, please contact us at: pprivacy@lifeist.com.
We may require specific information about you to verify your identity before we provide any personal information.
It is very important that the personal information we keep about you is accurate. Please let us know if your personal information changes.
We cannot promise absolutely that you can access your personal information. Sometimes there are legal or regulatory requirements which allow or require us to withhold information from you. Similarly, if we have anonymized or erased your personal information, we may not be able to provide you with a copy. We will try to let you know what the status is of your personal information and whether or not we can provide it.
